Generative Artificial Intelligence (AI), because of its emergent abilities, has empowered various fields, one typical of which is large language models (LLMs). One of the typical application fields of Generative AI is large language models (LLMs), and the natural language understanding capability of LLM is dramatically improved when compared with conventional AI-based methods. The natural language understanding capability has always been a barrier to the intent recognition performance of the Knowledge-Based-Question-and-Answer (KBQA) system, which arises from linguistic diversity and the newly appeared intent. Conventional AI-based methods for intent recognition can be divided into semantic parsing-based and model-based approaches. However, both of the methods suffer from limited resources in intent recognition. To address this issue, we propose a novel KBQA system based on a Large Language Model(LLM) and BERT (LB-KBQA). With the help of generative AI, our proposed method could detect newly appeared intent and acquire new knowledge. In experiments on financial domain question answering, our model has demonstrated superior effectiveness.

Identifying user intents from natural language utterances is a crucial step in conversational systems that has been extensively studied as a supervised classification problem. However, in practice, new intents emerge after deploying an intent detection model. Thus, these models should seamlessly adapt and classify utterances with both seen and unseen intents -- unseen intents emerge after deployment and they do not have training data. The few existing models that target this setting rely heavily on the scarcely available training data and overfit to seen intents data, resulting in a bias to misclassify utterances with unseen intents into seen ones. We propose RIDE: an intent detection model that leverages commonsense knowledge in an unsupervised fashion to overcome the issue of training data scarcity. RIDE computes robust and generalizable relationship meta-features that capture deep semantic relationships between utterances and intent labels; these features are computed by considering how the concepts in an utterance are linked to those in an intent label via commonsense knowledge. Our extensive experimental analysis on three widely-used intent detection benchmarks shows that relationship meta-features significantly increase the accuracy of detecting both seen and unseen intents and that RIDE outperforms the state-of-the-art model for unseen intents.